Nancy Makowski, COO & Co-Founder

Experience That Works For You

Experience matters!  In 1983 HDEP International was formed as one of the pioneers of business information outsourcing, and since 1988 has focused on the title insurance industry. Over the years, we have built our capabilities and reputation to become the preferred outsourcing provider of information services to title underwriters, title agencies and county recorders.

HDEP maintains client support offices in Hawaii and the west coast, staffed by professionals with deep industry knowledge. The company’s production facilities in Manila, Philippines and New Delhi, India operate 24 hours a day during the business week.Google+

A critical aspect of the CFPB rules and ALTA Best Practices is information security. HDEP International studied the rules and information security requirements of both organizations, and determined that the best pathway was to gain the highest possible internationally recognized certification for information security – ISO 27001:2013.

ISO 27001:2013 certification is recognized as meeting and exceeding the requirements for ALTA Best Practices, as well as the CFPB rules. The lending industry is familiar with the ISO 27001 certification and has routinely approved companies that have achieved the certification.

ISO 27001:2013 certification requires top to bottom review of all procedures, policies, technology and physical infrastructure. The certification requires the applicant company prepare a business recovery plan and implement backup methods and physical structures to recover from a disaster. Once certified, the company undergoes continuing compliance audits to maintain its designation.

Gaining ISO 27001:2013 certification requires a deep commitment to information security and business continuity. Once achieved, it becomes a pathway to other recognized certifications.

HDEP’s operations are ISO 27001 certified, and we will continue to maintain the highest security certifications to ensure that customer compliance requirements are met.

We eliminate the hidden costs of outsourcing.  Choosing a vendor on price alone is not without risk – higher claims and tedious rework may eliminate the value of outsourcing over time. With HDEP, your orders are handled by experts.  Well versed in the intricacies of land records, we work with our clients in real-time to identify and correct anomalies that affect the quality of the land title search.
We measure ourselves by our customers’ success.  As a privately owned company, we pride ourselves on building enduring  client relationships.  Ensuring the highest quality and integrity of the vital information we are entrusted with is the cornerstone of our business.
In today’s world of globalized business and information technology, there are two general approaches you can take to the way you do business. You can take a profit-centered approach, or you can take a values-based approach derived from the practices of family businesses.

While achieving financial success is a goal for both approaches, the reasons for or motivations behind the profit centered goal are quite different.

Download the “Profits vs. Values” Whitepaper to read more.

Accurate… Every Time

Accurate information is the foundation for the service that title professionals provide to thousands of homeowners and lenders every day. With over 30 years of experience, HDEP International is the leader in delivering the highest quality information services for the real estate title insurance industry.